Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How do I trust product authenticity?

All license keys sold by originalaccess are claimed on the official manufacturers website.

How long does it take for me to receive my order?

All digital licenses are delivered within 20 minutes of purchase on your registered email id.

What do I do if I entered an incorrect email address?

If you entered an incorrect email id. Please reach out to us with your order number displayed after placing your order.

How do I track the status of my order?

Your order status is available in My Account > Orders.

Will you keep my credit card information on file?

We don’t store any credit card information.

Do you ship to my country?

All products can be delivered globally.

If you need to swap an item

What is your returns policy?

Please visit our Returns, refunds & cancellation policy page for more information.

I received the wrong item

Please reach out to our customer support team & we will issue a replacement license.

You can Call / Whatsapp us on +91-7011525391 or Use the bottom right widget or email us on support@originalaccess.com

Can I pre-order an item that is sold out?

Please reach out to our customer support team to place pre-orders.

We love talking to our customers!?

Company Name – Elektromart

GSTIN – 06FYOPS5906J1ZP

Email – support@originalaccess.com